525 New Chester Road, Rock Ferry, Wirral, CH42 2AG
Telephone: 0151 645 3464
Help shape local mental health and wellbeing services Living Well Bus visits New Brighton, 26 January 2023 Don’t carry the worry of cancer with you Welcome to our new GP, Dr Sargent Missed appointments in December 2022 The Living Well Bus returns to Bromborough this weekend Welcome to Dr Husein Spider Project December Timetable Urgent Safety Alert for baby self-feeding pillows Missed appointments in November 2022
We are aware of patients being unable to get through to the surgery on the telephone in the mornings which necessitates having to redial numerous times in order to get into the queue. We have reviewed the issue which has shown that we can receive over 3000 telephone calls made to the surgery in a morning (8-11 a.m.).
In order to reduce this amount of redialling and deal efficiently with peak-time calling we have now increased our call queuing lengths up to 16 per telephone line. This means that patients should get through quicker to the surgery. Once you are in the queue please hold to speak to a Receptionist; there is no need to redial.